Overview

Providing good supervision to helpline workers is one of the most important parts of a manager’s role. Good supervision makes a tremendous difference to service quality, worker motivation and performance. This course looks at different aspects of supervision and at developing a repertoire of skills to help bring the best out of people.

The Course will cover

  • Establishing the purposes of and skills in providing good supervision, recognising what makes it helpful and what makes it a waste of time.
  • Appreciating the difference between supervision and appraisal.
  • Exploring and understanding the differences between personal supervision and management supervision.
  • Analysing individual positive supervision practice and develop additional approaches to use in your setting.
  • Recognising your own supervision needs and how they could / should be met.
  • Enjoying the chance to escape the usual work environment and take the opportunity to network and meet new people.

Virtual Training

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Face 2 Face Training

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Cost

Face to Face: £125 / person, 10% discount for 2 or more people from the same organisation. 

Virtual Session £80 / person