Who we are:

Who we are:

SJ Helpline Services offers on line facilities through this website for people involved in providing helplines to come together to share information, discuss experiences, learn more and improve their skills and the skills of people they are responsible for. We do this by providing a Comms Hub, a Knowledge Hub and a Training Hub specifically for those involved in helpline provision and contact centres in the UK.

SJ Helplines Services is a Community Interest Company, Registration No 7599090. Our registered office is at Unit 1, The Old Sawmill, Shawbridge Street, Clitheroe, BB7 1LY.  SJ Helpline Services respects your privacy and takes the security of any information we ask you for and hold, very seriously. You can contact the controller of data by writing to this address or by email using the Contact Us tab on the Website at any time.  We will aim to reply to you within 5 working days.

Registering on the site:

We ask people who wish to have access to all the posted material and contribute to the material on the website in the Comms Hub to register with the site.  We ask only for name, name of the helpline you represent and an email address to contact you and verify who you are. We ask for this information to ensure that only people genuinely connected with helpline delivery are contributing to the site materials. Only your first name, or an avatar if you prefer, will show on the site. 
We also ask to be able to inform you of developments on the site which you might be interested in. You can opt out of this at any time.

We will keep this information for 2 years and then contact you to ask if you wish to continue your registration.  Collection of this data is part of our legitimate business interest, to ensure that only those for whom this site is created and maintained access and participate in it.

The servers this information is stored on are based in the UK.

Registering for training:

When payment is made our payment processing partners will have details provided by yourself regarding the transaction.  This is held in accordance with their own privacy policy.

FACE TO FACE TRAINING

We ask for additional information when people register for, or are registered for face to face training. We ask for Name, Name of Helpline, email address so that information can be provided before and after the training, and for information relating to any special requirements in terms of learning aids, dietary requirements, special needs. This is so we can ensure that everyone’s needs are met to the best of our ability during the training delivery. We ask for a phone number so that contact can be made on or near the day if necessary because of some unexpected circumstance affecting the training delivery.

Data collected by ourselves is stored on our secure servers located in the UK. This data is not shared with third parties with the exception of the payment processor company if electronic payment is made for courses.

We will keep details of your name, the courses you enrolled upon, whether you completed them, when your certificates were issues, for 5 years from the date of enrolment.

All registrants please be aware:

We retain the right to email you from time to time with further information about developments on the website. You have the right to opt out of this at any time by either signifying your wishes at the time of registration or by emailing us with instructions via the Contact Us form. This will be attended to within 5 working days.

Privacy of Children

We strongly believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of the Website is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 13 years of age.


Policy Review and Updates

We will review regularly, and may update or amend this Privacy Policy from time to time to comply with the law or meet our changing business requirements.  When we do this we will take appropriate action to tell you, and any updates and amendments will be posted on the website. By continuing to access the website, provide content to the Knowledge and Comms Hubs, access the Training Hub, your access and use will be subject to these updates and amendments.

Any concerns or instructions regarding privacy and data collection and storage should be addressed to

The Data Controller
SJ Helpline Services
Unit 1 The Old Sawmill
Shawbridge Street
Clitheroe
Lancashire
BB7 1LY

You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact the Information Commissioner, www.ico.org.uk/contact-usnull

SJ Helpline Services offers on line facilities through this website for people involved in providing helplines to come together to share information, discuss experiences, learn more and improve their skills and the skills of people they are responsible for. We do this by providing a Knowledge Hub, a Comms Hub and a Training Hub specifically for those involved in helpline provision and contact centres in the UK.

.SJ Helplines Services is a Community Interest Company, Registration No 7599090. Our registered office is at Unit 1, The Old Sawmill, Shawbridge Street, Clitheroe, BB7 1LY. 

SJ Helpline Services respects your privacy and takes the security of any information we ask you for and hold, very seriously. You can contact the controller of data by writing to this address or by email using the Contact Us tab on the Website at any time.  We will aim to reply to you within 5 working days.