A course for people new to helpline work, to introduce and develop key skills and offer an opportunity to network and learn with others. To have an enjoyable day, meet new people and have pointers to take away.

The Course will cover

  • Exploring the range of helplines represented, their roles, similarities and challenges.
  • Considering our motivations for helpline work, and callers’ expectations
  • Exploring the process of the call in detail
    Practical call handling techniques.
  • Ending the call – what happens afterwards
  • Considering the implications of confidentiality, safeguarding and note taking/ recording

Feedback

“The trainer was great and very well organised’. ‘Thank you very much, (the trainer) did a great job, open and friendly and easy to communicate with.”

Virtual Sessions

  • Request a training session

    Please fill in the following form with your details and ideal dates and times and we'll get right back to you

Face to Face Training

  • Request a training session

    Please fill in the following form with your details and ideal dates and times and we'll get right back to you

Cost

  • Face to Face: £125 / person, 10% discount for 2 or more people from the same organisation. 
  • Virtual Session £80 / person