Overview

There are a multitude of legal and professional responsibilities that fall on helpline coordinators, managers and directors. This course brings us up to date with current requirements and best practice so that we can be confident our organisation is in order.

The course will cover

  • Best practice for recruitment and selection including to DBS or not to DBS
  • Having watertight and useful policies in plain English, ensuring your policies and procedures are fit for purpose, specifically
    • Privacy – use of data and GDPR
    • Safeguarding
    • Confidentiality
    • Social Media
  • Issues of home working and working with volunteers
  • Best practice for professional development
  • Holding the Quality Standard

Virtual Training

  • Request a training session

    Please fill in the following form with your details and ideal dates and times and we'll get right back to you

Face 2 Face Training

  • Request a training session

    Please fill in the following form with your details and ideal dates and times and we'll get right back to you

Cost

  • Face to Face: £125 / person, 10% discount for 2 or more people from the same organisation. 
  • Virtual Session £80 / person