Overview
5 quick and comprehensive units that cover all the basics of helpline work enabling new recruits to quickly progress to competence.
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The Course will cover
- Each unit takes between 1.5 and 2 hours to complete.
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The units are
- Active Listening
- Handling Calls
- Confidentiality and Boundaries
- Safeguarding
- Data Protection and Internet Security
- All the units are interactive, instructive and fun!
Certificates of Completion are awarded - Learning can be further cemented through the face to face courses we offer
Feedback
Try them out and let us know!
Dates and Locations
- Available 24/7 @sjhelplineservices.org/traininghub
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Cost
£10 / unit or 5 for £40