Helpline Phone Numbers
Helpline phone numbers are typically free call or lo call. Helpline numbers that are standard landline or mobile numbers are...
Read MoreReassuring Workers And Helpline Users About Emergency Service Call Outs
All helplines have their own policies about contacting Emergency Services to assist helpline users who either declare themselves to be...
Read MoreNames On Helplines
Do call takers answer the phone, giving their name? Is it their own name or one used in their work...
Read MoreBeware BT Call Connect
If your helpline uses BT for your phone lines, uses volunteers or home workers please be very aware of the...
Read MoreUsing Mapping to Meet Demand
Many of us use the Call Handling VCC but do you use all the bells and whistles on it? At...
Read More10 Top Tips For Retaining Volunteers
Match people who are likely to get on with each other to work together – think complementary skills. Similar ages...
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