SJ Helpline Services applies the terms of the policy below in relation to Cancellation of Training or Non Availability of Booked In Delegates.
SJ Helpline Services makes every attempt to provide all training as promoted, on the dates and at the times given. In the event of cancellation due to unforeseen circumstances which cannot be overcome all bookings may be transferred to an alternative date at no additional charge.
If SJ Helpline Services cannot provide an alternative date a full refund will be given. SJ Helpline Services is not liable for any other costs (travel) which may already have been incurred.
Booked delegates may transfer to an alternate date at any time up to 14 days prior to the original booked event.
Booked delegates may cancel attendance up to 14 days before the training event. Refund will be given but dependent upon location and policies there, a small amount may be retained to cover costs.
Cancellations within 14 days of the training event will not be refunded. There will be no refund for no show, or if the delegate is unable to attend the training event for any reason.